Terms of Service

Last updated: August 13, 2024

Welcome to Isla Grace. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing or using islagrace.shop, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Us

This website is operated by Isla Grace.

Business address:
128 City Road
London, ENG EC1V 2NX
United Kingdom

Website: islagrace.shop

2. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not:

• Violate any applicable law or regulation.

• Infringe the rights of Isla Grace or any third party.

• Attempt to gain unauthorised access to our website, systems, or accounts.

• Interfere with the operation or security of the website.

• Use our website for fraudulent or abusive purposes.

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms of Service have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate and up to date.

However, colours and appearance may vary depending on your device or screen settings.

We reserve the right to:

• Correct errors or inaccuracies.

• Update product information.

• Change prices without prior notice.

• Limit quantities available for purchase.

• Discontinue products at any time.

Such changes will not affect orders that have already been accepted, except where required by applicable law.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email. This confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where, for example:

• A product is unavailable.

• There is an error in the product description or price.

• We suspect fraudulent or unauthorised activity.

• We are unable to verify the information provided.

• There are circumstances beyond our reasonable control.

If we cancel an order after payment has been made, we will issue a refund for the amount paid.

5. Prices and Payment

All prices displayed on our website are stated in the applicable currency and may include applicable taxes where required by law.

You are responsible for providing accurate payment and billing information.

Payment must be successfully received before an order is processed and dispatched.

We use third-party payment providers to process payments. We do not store your complete payment card details on our own systems.

6. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the estimated timeframe displayed at checkout or communicated to you.

Delivery times are estimates and may vary due to circumstances outside our reasonable control, including postal delays, customs procedures, weather, carrier disruptions, or other unforeseen events.

Once your order has been dispatched, you may receive tracking information where available.

Any delivery rights you have under applicable consumer law remain unaffected.

7. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy and applicable UK consumer protection laws.

Nothing in these Terms of Service limits your statutory rights.

8. Cancellations

If you are a consumer in the United Kingdom, you may have a legal right to cancel certain online purchases within the applicable statutory cancellation period.

Certain products may be excluded from cancellation rights where permitted by law, including personalised or made-to-order products and other applicable exceptions.

Please refer to our Return & Refund Policy or contact us if you require further information about cancellation rights for a specific order.

9. Intellectual Property

All content on islagrace.shop, including but not limited to:

• Logos and branding.

• Product photographs.

• Images and graphics.

• Text and product descriptions.

• Website design and layout.

• Other original content.

is owned by or licensed to Isla Grace and may be protected by intellectual property laws.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our content without our prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may use third-party services, applications, payment providers, shipping providers, or other external services.

We are not responsible for the content, availability, policies, or practices of third-party websites or services that may be accessible through our website.

Your use of third-party services may be subject to their own terms and policies.

11. Disclaimer

We aim to keep our website available and accurate, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from viruses or other harmful components.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Isla Grace will not be responsible for losses that are not reasonably foreseeable or arise from circumstances outside our reasonable control.

Nothing in these Terms of Service excludes or limits liability for matters that cannot legally be excluded or limited under UK law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

13. Events Beyond Our Control

We will not be liable for delays or failures to perform our obligations where such delay or failure results from events beyond our reasonable control.

Such events may include natural disasters, severe weather, strikes, transportation disruptions, government actions, internet or telecommunications failures, pandemics, or other circumstances beyond our reasonable control.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

15. Governing Law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer, you will also benefit from any mandatory consumer protection rights available to you under the laws applicable to your place of residence.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Isla Grace
128 City Road
London, ENG EC1V 2NX
United Kingdom

Website: islagrace.shop
Email: support@islagrace.shop